REFUNDS

We refund and exchange items where the packaging has not been opened, tampered with and is still intact. If you purchase an item and require a refund, please contact us within the first 12 hours of receiving the item and we will be happy to refund the item, minus the shipping fees.
 

EXCHANGE

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We are happy to exchange items for a different product, but under all circumstances of returns for an exchange the customer must contact us within the first 12 hours upon receipt of the item and the packaging on the said item must not have been opened. The customer is responsible for the shipping fees when returning items for a refund or exchange.
 

DAMAGED ITEMS
 

Note: Should your goods arrive damaged, please notify us within 12 hours of receiving the damaged goods, to request a full refund or for an exchange of the same product. In this instance, we are not able to exchange the damaged item for a different product, we will only exchange for the same product that was initially bought. For items that arrive damaged, we require that the customer sends an image of the damaged item along with their refund request by email within 12 hours of receipt. This is for reference on our systems.

The customer is responsible for the cost of returning all items that may or may not be damaged.

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