Booking Policy
 

The majority of our courses are based on-site. From time to time we provide online courses. If we provide an online course, it will be online for the duration of the course, unless stated otherwise. Likewise, when we provide on-site courses, they will be based on-site for the duration of the course unless stated otherwise.

 

Whether our courses are online or onsite, participants can expect to get the same level of support and commitment from our team.

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We, at Expression-Think, Speak, Write, reserve the right to cancel or amend any classes at short notice if urgent, extreme or severe circumstances arise outside of our control. In such cases, participants will be notified by email of any changes and an alternative date/time will be arranged as part of our agreement with you (the customer). Rescheduled classes can be provided either online or face-to-face, dependent on logistics.

 

​Once you have booked onto a course and payment is complete, you are registered on that course.​

A full or partial refund will only be given under the circumstances mentioned below:

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All customers have a 14-day cooling off period from the date of booking. During this time, a full refund can be granted at the request of the customer. Any requests for a refund made after the 14-day cooling off period, will be reduced by forty percent (30%).  This is to cover administration charges.

If you wish to withdraw your child from a course, please confirm this by emailing us at: thinkspeakwrite@outlook.com with their full name and reason for withdrawing. We require this information for data management.

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A partial refund (minus 30%) may also be granted up to 4 weeks prior to the start date of the course and no less. After this time, refunds will not be issued, because we will be unable to fill the space. This does not affect the customers right to withdraw at anytime, should they wish to do so.

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